Terms & Conditions

ㅤ

These are the legal terms and conditions under which We or Concessionaire Brands supply the products (“Products”) listed on our website www.debenhams.com (“our site”) to you. Please read these terms and conditions carefully before ordering any Products from our site. Using our site indicates that you accept these terms and conditions together with our Privacy Notice and Terms of Use, regardless of whether or not you choose to register with us. If you do not accept these terms and conditions, our Privacy Notice or our Terms of Use do not use our site.

1.1. Our site is operated by Debenhams Brands Limited (“We”, "us, or "our"). We are a company registered in England and Wales under company number 13135555 and with our registered office at 49/51 Dale Street, Manchester, England M1 2HF. Our UK VAT number is 185 4874 61. Our email address is customerservices@debenhams.co.uk.

1.2. If we need to contact you, we will do so by writing to you at the e-mail address or postal address you provided to us in your order, unless you have asked us to contact you by any other means. When we use the words “writing” or “written” in these terms, this includes e-mails.

2.1. Where you place an order on our site for a Product sold by Debenhams Brands Limited, the Contract for the sale of the Product is between you and Debenhams Brands Limited.

2.2. Where you place an order on our site for a Product sold by a third party seller (a "Concessionaire Brand"), Debenhams Brands Limited acts as the Concessionaire Brand's disclosed agent and not as principal. This means the Contract for the sale of such Products is made between you and the relevant Concessionaire Brand, on the terms and conditions set out in this document. Other than concluding sales as a disclosed agent on the Concessionaire Brands’ behalf, Debenhams Brands Limited has no responsibility to you in respect of Contracts made with any Concessionaire Brands and all references in the remainder of these terms and conditions to "We", "us" or "our" shall be deemed to refer to the relevant Concessionaire Brand. The Concessionaire Brand's company details can be found here.

3.1. Some restrictions are placed on the extent to which We accept orders from specific countries. These restrictions can be found on our “Deliveries” page .

4.1. You may only purchase Products from us if:

(a) you are legally capable of entering into a binding contract with us (for example, in England and Wales you must be at least 18 years old);

(b) you are an authorised user of the credit or debit card used to pay for your order; and

(c) you are resident in a country that we deliver to (please see our “Deliveries” page for further information).

5.1. Once you have placed your order, you should receive an e-mail from us acknowledging that We have received your order (but please contact us if you do not receive this e-mail). Please note this does not mean that your order has been accepted. All orders are subject to availability and acceptance by us (which We may refuse for any reason).

5.2. After you submit your order, We immediately contact your bank or card issuer for authorisation to take payment from your account. We will not process your order until payment has been received in full. If we accept your order We will confirm this to you by sending you a further e-mail confirming the Product is being processed ready for dispatch at which point the contract between us ("Contract") will be formed.

5.3. As soon as you place your order, we start to process your order which means you will not be able to change it before delivery, but you may be able to return your Products under clause 10 of these terms and conditions or under our Returns Policy.

5.4. From time to time We may make minor changes to a Product to reflect changes in relevant laws and regulatory requirements.

5.5. These terms and conditions, and any Contract between us, are only in the English language.

Please note, from 23rd - 26th June, only Super Saver Delivery will be available on beauty orders whilst we make some changes at our distribution centre, we apologise for the inconvenience.

6.1. Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then as soon as reasonably possible (depending on the delivery service you have selected). In any event, delivery will take place no more than 30 days after the day your Contract is entered into.

6.2. If no one is available at your address to take delivery and the Products cannot be posted through your letterbox or left in a safe place, after three failed attempts, we may end the Contract and clause 13 will apply.

6.3. Delivery of your order will be complete when We deliver the Products to the address you gave us and the Products will be your responsibility from that time.

6.4. You will own the Products once We have received payment in full.

6.5. The images of the Products on our site and in our other advertising materials are for illustrative purposes only. Your Products may vary slightly from those images. Although We have made every effort to display and print the colours of the Products accurately, We cannot guarantee that your computer's display of the pictures, or the pictures in our other advertising materials, accurately reflect the colours of the Products that will be delivered to you.

6.6. Please note postcode restrictions apply and that orders placed with Brand Concessionaires can only be delivered within the UK mainland and Northern Ireland. Check your eligibility .

6.7. Working Days excludes Sunday and Bank Holidays and Saturdays for some Concessionaire Brands.

6.8. If you wish to dispute delivery of your order, you have 28 days starting from the day that the tracking status for you order is updated by the carrier as fulfilled (i.e. updated as delivered to the address set out in the Dispatch Confirmation). If your tracking doesn’t confirm your order has been delivered please note you have 90 days from your last tracking event to contact us. We reserve the right to request evidence, before issuing any refund of the price paid and/or any associated delivery costs.

Express Delivery is subject to placing your order before specific cut-off times:

Dorothy Perkins & Wallis – Order by 8pm

Debenhams, Boohoo, Nasty Gal, Burton , Warehouse, Coast, Karen Millen, Oasis & Miss Pap - Order by 11pm.

Express Delivery excludes all Concessionaire Brands. Click here for full list.

7.1. The price payable for the Products shall be as shown on our site in pounds sterling (GBP), although please see clauses 7.4 and 7.5 for what happens if We discover an error in the price of any Product you order. Prices advertised on our site include UK VAT at the relevant rate chargeable for the time being, but exclude delivery charges which are payable in addition and shown separately during the checkout process.

7.2. We can change the prices on our site at any time without notice, but changes will not affect orders which We have already accepted. However, if the rate of VAT changes after the date of your order, We will adjust the rate of VAT you pay unless you have already paid for the Products in full before the change in VAT takes effect.

7.3. We accept payment by debit card or credit card and Klarna. We accept the following cards: Visa, VISA Electron, Mastercard, Maestro, American Express.

7.4. You must pay for the Products (including all applicable delivery charges), and We will charge the card you have chosen to use to pay for your order once you reach the final billing page and submit your order. We immediately contact your bank or card issuer for authorisation to take payment from your account. If you pay using Klarna, such payment will subject to additional terms between you and Klarna, available at . See for further information about Klarna. For more information about how Klarna will handle your personal data see their Privacy Policy, available at .

7.5. If We accept and process your order where there is a pricing error that is obvious and unmistakable and which could reasonably have been recognised by you as a mispricing, We may end the Contract, refund to you any sums you have paid under the Contract and require the return of any Products provided to you.

7.6. Your liability to pay for the Product is satisfied once Debenhams Brands Limited has received your payment in full in accordance with clause 7.4 above, irrespective of whether the Product is sold by Debenhams Brands Limited or a Concessionaire Brand. Debenhams Brands Limited is entitled to use the proceeds of your payment at its absolute discretion, to the extent that such use will have no effect on the satisfaction of your liability in relation to your purchase of the Product.

7.7. Official Debenhams promotion codes entitle you to an offer on your online order from . If you wish to apply a voucher code to your order, you must enter the relevant code during the online checkout process. Only one voucher code can be used per order and cannot be used in conjunction with any other promotion or offer. Additional terms and conditions may apply in respect of each voucher code. We reserve the right to decline to accept any voucher code that is invalid for your order or that has expired. There is no cash alternative. Promotion codes and related offers are not open to employees of boohoo.com and we reserve the right to withdraw them and refuse or restrict any order at any time.

8.1. If you are a consumer in the UK or European Economic Area (“EEA”), you have a legal right to cancel a Contract if you change your mind until 14 days after you receive (or someone you nominate receives) the Products, unless the Products are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last Product ordered under that Contract.

8.2. If you wish to cancel a Contract under clause 8.1, you just need to communicate this to us within the timescale set out in clause 8.1. If you wish to cancel a Contract with Debenhams Brands Limited , the easiest way to do this is to contact us by email at . If you wish to cancel a Contract with Debenhams Brands Limited , You may use a copy of the cancellation form available , but you are not required to do so. If you wish to cancel a Contract with the Concession Brand, the easiest way to do this is to contact us by email at .

8.3. The right to cancel a Contract under clause 8.1 does not apply to cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken.

8.4. If you cancel a Contract under clause 8.1 after the Products have been dispatched to you, you must return them to us. You must send off the Products within 14 days of telling us that you wish to cancel the Contract. If you wish to cancel a Contract with Debenhams Brands Limited , we will not pay the cost of your returns in accordance with the Returns Policy , but if you do not use this service in accordance with our instructions then you will be responsible for the cost of returning Products to us. Please see our Returns Policy for further information about how to return Products to us. If you wish to cancel a Contract with the Concession Brand, you will need to follow the instructions provided in your parcel delivery note. If you do not use this service in accordance with instructions set out in delivery note, then you will responsible for the cost of returning the Products to us.

9.1. As an alternative to using your rights under clause 8.1, you may wish to return an item using our UK returns service. For further information on returns please see our Returns Policy. The process for returning your Products is dependent on whether the individual item was supplied by Debenhams or by a Concession Brand. In order to check if your individual item is from a Concession Brand, please check our Concession Brand list before returning the Products in line with our Returns Policy.

9.2. Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or if any item's label or tag has been removed, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can contact us and we will discuss the matter with you further.

9.3. Please note a returns charge of £1.99 per parcel will be deducted from your refund amount.

10.1. If you are a consumer in the UK and you cancel your Contract under clause 8.1, We will:

(a) refund you the price you paid for the Products. However, please note that We may reduce your refund to reflect any reduction in the value of the Products, if this has been caused by you handling them in a way which would not be permitted in a shop. If We refund you the price paid before We are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount; and

(b) refund any charges you have paid for delivery of the Products to you, although the maximum refund for delivery costs will be the least expensive delivery method We offer to your delivery destination; and

(c) make any refunds due to you by the method you used for payment:

ㅤ(i) 14 days after the day on which We receive the Products back from you or, if earlier, the day on which you provide us with evidence that you have sent the Products back to us; or

ㅤ(ii) 14 days after you inform us of your decision to cancel the Contract.

10.2. Please see our Returns Policy for more information about returns and refunds.

11.1. If you are a consumer, We are under a legal duty to supply Products that are in conformity with the Contract. Nothing in these terms and conditions will affect your legal rights in relation to Products that are faulty or defective.

11.2. If you consider that any Product We have supplied is faulty or mis-described, please notify us using the contact details set out in clause 8.2.

11.3. If you discover that your Product is faulty after 14 days we reserve the right to request evidence, such as images of the defect, before issuing any refund of the price paid and/or any associated delivery costs.

12.1. We may end the Contract at any time by writing to you if:

(a) you do not make any payment to us when it is due;

(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products; or

(c) you do not, within a reasonable time, allow us to deliver the Products to you.

12.2. We may also end the Contract in the circumstances set out in clause 6.2 or clause 7.5.

12.3. If We end the Contract in any of the situations set out in clause 12.1, We will refund any money you have paid in advance for the Products We have not provided but We may deduct or charge you reasonable compensation for the costs We will incur as a result of you breaking the Contract.

13.1. If We fail to comply with these terms and conditions, We are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failing to use reasonable care and skill, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both We and you knew it might happen.

13.2. We only supply the Products for domestic and private use. If you use the Products for any commercial, business or resale purpose, We will have no liability to you for any loss of profit, loss of business, loss of anticipated savings, business interruption or loss of business opportunity.

13.3. We do not in any way exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or any matter for which We may not exclude or limit our liability under any applicable law.

14.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control means any act, event, omission or accident beyond our reasonable control.

14.2. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract, We will contact you as soon as reasonably possible to notify you and our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, We will arrange a new delivery date with you after the Event Outside Our Control is over.

14.3. You may cancel a Contract affected by an Event Outside Our Control if there is a risk of substantial delay. To cancel a Contract under this clause 14 please contact us using the details set out in clause 8.2.

15.1. All and any Intellectual Property Rights in the Products shall be owned by us or our licensors. All such rights are reserved.

16.1. Nothing in these terms and conditions shall affect your rights as a consumer under the applicable law in the jurisdiction in which you are resident.

16.2. We may change these terms and conditions from time to time. The terms and conditions that apply to your Contract will be those that are displayed on our site when you place your order.

16.3. We may transfer our rights and obligations under the Contract to another organisation. We will tell you in writing if this happens and We will ensure that the transfer will not affect your rights under the Contract.

16.4. You may only transfer your rights or your obligations under these terms and conditions or the Contract to another person if We agree in writing.

16.5. Where the Contract relates to Products sold by a Concessionaire Brand, the Contract is between you and the relevant Concessionaire Brand. Alternatively, where the Contract relates to Products sold by Debenhams Brands Limited , the Contract is between you and Debenhams Brands Limited . No other person shall have any rights to enforce any of its terms.

16.6. Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

16.7. If We fail to insist that you perform any of your obligations under these terms and conditions, or if We do not enforce our rights against you, or if We delay in doing so, that will not mean that We have waived our rights against you and will not mean that you do not have to comply with those obligations. If We do waive a default by you, We will only do so in writing, and that will not mean that We will automatically waive any later default by you.

16.8. Please note that these terms and conditions are governed by English law. If you are a consumer, this means a Contract for the purchase of Products and any dispute or claim arising out of or in connection with it will be governed by English law, except that if you are not resident in England then English law shall apply only to the extent that it does not override any mandatory laws of the country in which you have your usual place of residence.

16.9. In respect of any dispute or claim relating to a Contract, if you are a consumer you and We both submit to the non-exclusive jurisdiction of the courts of England and Wales, but nothing in this clause shall limit your legal rights to bring actions against us or to require proceedings to take place in the country in which you have your usual place of residence. If you are not a consumer, you and We both submit to the exclusive jurisdiction of the courts of England and Wales.

17.1. Questions, comments, requests or complaints regarding these terms and conditions or any Product supplied under a Contract with Debenhams Brands Limited should be addressed to customerservices@debenhams.co.uk.

17.2. If you have any questions, comments, requests or complaints regarding any Product supplied under a Contract with a Concessionaire Brand these should be addressed to customerservices@debenhams.co.uk.

17.3. If you are not satisfied with how We have handled any complaint, you may wish to request that the complaint be referred for alternative dispute resolution (where an independent body considers the facts of the dispute and seeks to resolve it without you having to go to court). Disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform, which can be found here.

Debenhams is enrolled on the National Register of Producers of Furnishing Components under number FR FR218511_11VFOJ/. This unique identifier certifies that Debenhams, by adhering to Éco-mobilier, is in compliance with its regulatory requirements under Article L541-10–6 of the French Environmental Code.

By purchasing, using, or accepting a Debenhams e-gift card (Gift Card), you agree to enter into a contract with Debenhams and to be bound by these Terms and Conditions together with ourPrivacy Notice and Terms of Use and our website Terms and Conditions which are incorporated into these Terms and Conditions. Please read them carefully before purchasing, using or accepting a Gift Card. By purchasing, using or accepting a Gift Card, you accept that your contract with us for the Gift Card will be governed by these Terms and Conditions together with our Privacy Notice and Terms of Use and our website Terms and Conditions.

Debenhams / we / our means Debenhams Brand Limited. We are a limited company registered in England and Wales under company number 131355555 and with our registered office at 49/51 Dale Street, Manchester, England M1 2HF. Our UK VAT number is 185 4874 61.

You / your means only the person who has purchased the Gift Card from us. If you nominate another person to receive and use your Gift Card, you are authorising that person to use your Gift Card and any balance on your Gift Card.

Gift Cards are not cheque guarantee, credit, charge cards, e-money or regulated payment instruments. Please note that Gift Cards are not regulated as payment instruments under the Payment Services Regulations 2017 and amounts on them are not electronic money under the Electronic Money Regulations 2011. Accordingly, rights and protections under those regulations do not apply and the Financial Conduct Authority does not supervise this service or the Gift Cards.

You can purchase an e-gift card online at Debenhams.com in the UK only.

E-gift cards may be purchased and activated for a minimum value of £10 and a maximum value of £250. E-gift cards are only available in GBP. Payment for e-gift cards is accepted by debit card, credit card and PayPal. You cannot purchase an e-gift card using another Gift Card.

E-gifts cards have an expiry of 24 months from their delivery date.

Once your e-gift card order has been completed, your e-gift card will be delivered to the email address you nominate for delivery when completing your order. The email address you nominate for delivery should be yours or the person you have nominated to receive and use your e-gift card.

Your e-gift card will be delivered to your nominated email address on the specific date you nominatefor delivery when placing your order. The specific delivery date you nominate for delivery when placing your order must be within 2 years of the date of your order.

If you do not nominate a specific date for delivery when placing your order, your e-gift card will bedelivered to your nominated email address on the date of your order. Debenhams do not accept responsibility for any losses resulting from any e-gift card being delivered to an incorrect email address due to errors made by you within your order. You must therefore take extra care when entering details in your order.

Your Gift Card can only be used to make purchases online at Debenhams and its affiliated group brands in the UK, including Oasis, Coast, Dorothy Perkins, Wallis, Burton, Warehouse and Misspap.

Your Gift Card can be used to purchases concession brands on Debenhams ad its affiliated groupbrands. Any purchases made using any amount on your Gift Card by you or any other person will also be subject to our website Terms and Conditions, Terms of Use and Privacy Policy.

To use any amount on your Gift Card, the user will be required to enter the 4-digit PIN which can befound, in relation to e-gift cards, on the delivery email which is sent to you (or the person you havenominated to receive and use your e-gift card). There is a limit a £500 limit per transaction.

If the entire amount on your Gift Card has not been spent, the remaining balance will be updated after every transaction and will remain on your Gift Card to use until expiry.

The amount on your Gift Card can be used towards the purchase amount of items that are pricedhigher than the balance of your Gift Card, provided that you or the user making the transaction alsopay the difference for such items using one of our prescribed payment methods.

The day of activation is the e-gift card is actually delivered to your nominated email address. E-gift cards have an expiry of 24 months.

Your Gift Card cannot be redeemed or used once it has expired.

Your e-gift card balance can be checked online here

If you or the person you have nominated to receive and use your Gift Card have purchased itemswith a Gift Card, but then subsequently return the items and are entitled to a refund for them in accordance with our general website Terms and Conditions, any money owing by us for the refund will be added to the remaining balance on the Gift Card first, with any remainder refunded to the other prescribed payment method used you used to pay.

Debenhams shall not be responsible if a Gift Card is corrupted, deleted, lost, stolen, destroyed or damaged or used (as applicable) without permission. We reserve the right to refuse to accept a GiftCard which we deem to have been duplicated, tampered with, damaged or otherwise suspect has been affected by fraud.

We cannot be held responsible for e-gift cards that cannot be delivered due to the recipient’s spam filters, firewalls, capacity of the mailbox, and any other factors outside our control.

Debenhams is unable to replace Gift Card(s) if lost, stolen, destroyed or damaged.

You have the right to cancel your e-gift card within 14 days of your order being placed at your nominated email address for delivery provided that you give Debenhams formal written notice of your intention to cancel by contacting our customer services team at: customerservices@debenhams.co.uk, and provided that you have not used the funds on your e-gift card. If you decide to exercise your cancellation right, Debenhams will refund the amount of your e-gift card to the original payment method used to purchase the e-gift card within 30 days of our customer services team receiving your written notice of cancellation.

Gift Cards and their balance cannot be returned or refunded, in whole or in part, except inaccordance with your statutory legal rights. Gift Cards and their balance cannot be resold, exchanged for cash or transferred for any value by you or anyone else other than for purchasing items from Debenahms in the UK only. No cash change will be given on purchases made using a Gift Card.

We reserve the right to cancel any order for your e-gift card and refund any monies you have paid to us if we discover any pricing or other errors in relation to the order prior to the time of dispatch. We will contact you in these circumstances and will give you the opportunity to place a new order. Your refund will be processed within 5 working days.

We reserve the right to cancel any order made using any balance on your Gift Card and will refundany monies redeemed and paid to us from your Gift Card back to a new e-gift Card if we discoverany pricing or other errors in relation to the order prior to the time of dispatch. We will contact youin these circumstances and will give you the opportunity to place a new order using a new e-giftcard. Your refund will be processed within 5 working days.

We reserve the right to terminate your order for your e-gift card, if we believe you have breachedany of these Terms and Conditions or if we suspect fraudulent activity. We also reserve the right to terminate any order made using any balance on your Gift Card, if we believe you (or the personplacing the order) have breached any of these Terms and Conditions or if we suspect fraudulentactivity. If we terminate your order we will refund the sums you have paid to us within 5 working days, less any costs directly incurred by us as a consequence of your breach of these Terms and Conditions.

We reserve the right to change or add to these Terms and Conditions for security, legal or regulatory requirements. We will give you at least one month’s notice of any such changes or additions. If you require further information about our Terms and Condition, or your use of your Gift Card,please contact a member of our customer services team at: customerservices@debenhams.co.uk.