Customer Returns Information
Return to us from £1.99 per parcel
• We’ll automatically deduct the return fee from your refund once your order has been processed.
Check your return method
• Return steps may vary depending on who supplied your item. You can find information about your supplier in the Returns Portal, with details on the best way to return your parcel to the warehouse.
You have 28 days to return your item
• From the day you receive your order, you must return your item to us within 28 days to secure your refund or gift card.
Refunds take 2 weeks to process
• Once we’ve received your return, it can take up to 14 days to be processed. Please note, your bank may take up to 5 additional days to show the refund in your account.
Start A Return
We've gone paperless! You'll no longer receive a delivery note in your parcel.
Click the link below to start your return
Store Credit Refunds
You now have the option to choose store credit instead of cash for your returns. Just use the returns portal as usual and select “store credit” as a method of return. Customers who choose store credit will experience a quicker refund process. Sorry, this is not available for goods that aren’t perfect so please contact customer services as usual. For any goods ordered from our Concessionaire Partners, refunds will be processed in the usual way as set out below.
Important information about your credit refund
- Any customers who opt for credit return will receive 20% extra on their refund price. The cost of your returns amount will be deducted from the full amount of your refund. We are sorry but any customers who made their purchase using store credit or a gift card will not receive the 20% extra on their refund price.
- Please note that store credit will only be valid for a period of 90 days from the date you receive it.
- Once you select to receive a credit refund you cannot alter this selection. If you are returning multiple items from one order, under separate returns, the choice you make for your first return will apply to all other returns from the same order regardless of when you return this. For example, if you select “credit return” for the first item from this order, you will receive credit on all additional returns you make from this order.
- You can select a credit refund for items returned to our Concessionaire Partners however, please note that you will only receive credit for Debenhams and not for the Concessionaire Partner.